Hosted telephony is also known as cloud telephony or hosted VoIP. Through this, a provider hosts and manages your business phone system in a data center. In 2023, most businesses are switching to hosted IP telephony for better communication. If you want to invest in hosted telephony, you might have many doubts in mind about its benefits. Worry not! In this blog, we will try to clear your doubts.
Advantages of hosted IP telephony for businesses
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IP telephony systems are SaaS deployments that allow you to integrate your phone system with powerful business applications such as customer databases, integrated email, and even SMS operations. IP technology comes with tools that help employees and customers to interact more efficiently with each other. As a result, the productivity of the business gets improved with quality customer experience.
Unlike traditional telephony, IP-based telephony can be used by any size of business. For remote offices, it is a convenient option nowadays. It eliminates multiple installations and allows you to directly log in to your system’s web interface and add another line. You don’t need extra hardware or a complex installation process as well. With IP telephony, you can scale up and down your system whenever you need.
Easy to integrate
Hosted IP telephony can easily integrate with your existing legacy systems and hardware, such as fax machines, alarms, and credit card readers. Due to this, you can send and receive your faxes via email whenever required. Keeping almost everything the same, they improve the main functionalities of your business.
Hosted IP telephony can handle conference calls, video calls, and other key meetings. POTS and legacy PBX systems are older systems compared to IP telephony. So they cannot fulfill the modern needs of global enterprises that conduct business across state and country borders. A comprehensive IP telephone system eliminates software and hardware redundancy by consolidating all these conferencing necessities into one solution.
It doesn’t cost much to upgrade to an IP telephony service from traditional telephony. The installation and maintenance of hosted IP telephony can be done through in-house network engineers. With hosted IP telephony, you will also be able to make international and long-distance phone calls at lower prices than POTS usage.
No matter what type of business you have, communication matters a lot. If you have a good communication system, your business can prosper without any hassles. So in this blog, we presented the top five benefits of hosted IP telephony to help you know more about this trending communication system.